Maintains the front end service area in accordance with company policies and procedures by assisting customers with transporting items loading merchandise into customer vehicles processing merchandise returns, refunds, exchanges, and warranty repairs assisting customers with self- checkout (SCO’s) encouraging customers to use self-checkouts explaining functionality of the registers and current updates keying items UniversalProduct Code (UPCC), suspending transactions, and completing transactions as needed operating, cleaning, maintaining, and trouble-shooting equipment (for example, cash recycler, register) and related tools to process currency (for example, accounting records, files, customer transactions) using appropriate procedures for different payment types and items sold (All stores except those in Alaska and Hawaii) locating out-of-stock merchandise for customers returning merchandise to appropriate departments removing damaged or out-of-date goods setting up, cleaning, and organizing product displays keying price changes and updating signage striving to meet front-end performance goals and monitoring the area of shrink, security risks, and safety. Receives, stocks, and organizes merchandise and supplies from distribution centers and suppliers throughout the facility by managing inventory flow following company policy and procedures for utilizing equipment appropriately merchandising working inventory exceptions correcting shelf capacities and completing and retaining required paperwork, logs, and other documentation. Provides customer service by acknowledging the customer identifying customer needs assisting with purchasing decisions locating merchandise resolving customer issues and concerns promoting products and services operating equipment, such as cash registers and related tools, to process customer purchases using appropriate procedures for different payment types and items sold maintaining a safe shopping environment and appropriately representing and supporting the company’s mission.
An individual in this position will be expected to perform additional job related responsibilities and duties throughout the facility as assigned and/or as necessary.Įssential FunctionsAn individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation. This position is responsible for assisting in the operation of a department. In addition, this structure offers the opportunity for advancement to many more associates. Walmart’s attitude has changed, it is becoming more aggressive in store and internet sales and builds for a future with greater customer service and care. Reorganizing store operations is truly consistent with these goals.All applicants are required to apply through and take REA assessment for job consideration. Filtering more responsibility to associates will create more pride, which will translate into better customer service. While quarterly bonus will be eliminated after Q3 and Q4 of this year, associates agree that increased hourly wages are more important. Management indicated that about 165,000 associates will receive increased wages starting this October rather than next February or April. It was indicated the auto care center associates will receive at least $1 more than they are receiving now. Skilled frontline hourly positions in Supercenters in deli and bakery areas are increasing from $11 an hour to $15 an hour or more. The new wage ranges for the hourly team lead roles start between $18 to $21 an hour and can go as high as $30 an hour in Supercenters. In addition, management is raising pay for the current digital, asset protection and auto care center assistant managers roles in the store. The cake decorators’ responsibilities include prepare and design cakes and handle special orders.Īs the stores evolve into the leadership teams, team members will also receive a higher pay. Each associate will have specific responsibilities such as baking bread, stock pies and cookies, ensure freshness, set featured merchandise and price changes. For instance, in the bakery department there will be a bakery team lead, several production associates and cake decorators.
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